8x8 Contact Center
8x8.com
Best for Mid-size to large customer support teams
8x8 Contact Center is a cloud-based contact center platform that combines voice, video, chat, and messaging channels within a unified system. It offers routing capabilities, IVR, workforce engagement tools, and analytics to help organizations manage customer interactions across multiple channels. The platform integrates with common CRM systems and supports supervisor tools for monitoring and coaching agents. It is aimed at businesses seeking to consolidate unified communications and customer support functions, particularly those already using or considering 8x8's broader UCaaS offerings alongside contact center operations.
- Omnichannel routing
- Workforce engagement tools
- CRM integrations
Where 8x8 Contact Center ranks on SaaS Criteria
8x8 Contact Center appears in one ranking on SaaS Criteria.
| Rank | Ranking | Link |
|---|---|---|
| 1/7 | Best Cloud Contact Center SoftwareContact Center | See entry → |
Alternatives to 8x8 Contact Center
Products SaaS Criteria ranks in the same categories.
8x8 Contact Center FAQ
- What is 8x8 Contact Center?
- 8x8 Contact Center is a cloud-based contact center platform that combines voice, video, chat, and messaging channels within a unified system. It offers routing capabilities, IVR, workforce engagement tools, and analytics to help organizations manage customer interactions across multiple channels. The platform integrates with common CRM systems and supports supervisor tools for monitoring and coaching agents. It is aimed at businesses seeking to consolidate unified communications and customer support functions, particularly those already using or considering 8x8's broader UCaaS offerings alongside contact center operations.
- Where does 8x8 Contact Center rank on SaaS Criteria?
- 8x8 Contact Center is ranked #1 of 7 in Contact Center.
- Who is 8x8 Contact Center for?
- It is aimed at mid-size to large customer support teams. Listed capabilities: Omnichannel routing, Workforce engagement tools, CRM integrations.
- What are the alternatives to 8x8 Contact Center?
- SaaS Criteria ranks Bright Pattern, Freshdesk Contact Center, Amazon Connect, RingCentral Contact Center, CloudTalk in the same categories as 8x8 Contact Center.
For the team behind this product
Is this your product?
Enter your website on getsighted.ai/ to see every list in the network where it could appear, and to claim a placement where it is missing.