Freshdesk Contact Center
freshworks.com
Best for Customer support teams needing cloud-based phone supportFree trial
Freshdesk Contact Center, formerly known as Freshcaller, is a cloud-based phone system from Freshworks designed for customer support and sales teams. It allows businesses to set up call center operations with features like call routing, IVR, call queuing, and call recording without requiring specialized hardware. The tool integrates with Freshdesk's helpdesk platform, enabling agents to manage voice interactions alongside tickets from other channels. It supports features such as voicemail, call monitoring, and basic analytics on call volume and agent performance, making it suitable for teams that need straightforward phone support capabilities.
- Call routing and IVR
- Call recording and monitoring
- Freshdesk ticketing integration
Where Freshdesk Contact Center ranks on SaaS Criteria
Freshdesk Contact Center appears in one ranking on SaaS Criteria.
| Rank | Ranking | Link |
|---|---|---|
| 3/7 | Best Cloud Contact Center SoftwareContact Center | See entry → |
Alternatives to Freshdesk Contact Center
Products SaaS Criteria ranks in the same categories.
Freshdesk Contact Center FAQ
- What is Freshdesk Contact Center?
- Freshdesk Contact Center, formerly known as Freshcaller, is a cloud-based phone system from Freshworks designed for customer support and sales teams. It allows businesses to set up call center operations with features like call routing, IVR, call queuing, and call recording without requiring specialized hardware. The tool integrates with Freshdesk's helpdesk platform, enabling agents to manage voice interactions alongside tickets from other channels. It supports features such as voicemail, call monitoring, and basic analytics on call volume and agent performance, making it suitable for teams that need straightforward phone support capabilities.
- Where does Freshdesk Contact Center rank on SaaS Criteria?
- Freshdesk Contact Center is ranked #3 of 7 in Contact Center.
- Who is Freshdesk Contact Center for?
- It is aimed at customer support teams needing cloud-based phone support. Listed capabilities: Call routing and IVR, Call recording and monitoring, Freshdesk ticketing integration. Free trial.
- What are the alternatives to Freshdesk Contact Center?
- SaaS Criteria ranks 8x8 Contact Center, Bright Pattern, Amazon Connect, RingCentral Contact Center, CloudTalk in the same categories as Freshdesk Contact Center.
For the team behind this product
Is this your product?
Enter your website on getsighted.ai/ to see every list in the network where it could appear, and to claim a placement where it is missing.