Deskpro
deskpro.com
Best for Customer support and IT service teamsFree trial
Deskpro is a help desk platform offering ticketing, live chat, and a knowledge base to help teams manage customer support requests across multiple channels including email, phone, and social media. It provides tools for organizing tickets, automating routine workflows, and building self-service content for customers. Deskpro can be deployed as a cloud-hosted service or self-hosted on a company's own servers, which may appeal to organizations with specific data control or compliance requirements. It suits customer support and IT service teams of varying sizes.
- Multi-channel ticketing
- Live chat support
- Self-service knowledge base
Where Deskpro ranks on SaaS Criteria
Deskpro appears in one ranking on SaaS Criteria.
| Rank | Ranking | Link |
|---|---|---|
| 3/6 | Best Help Desk SoftwareHelp Desk | See entry → |
Alternatives to Deskpro
Products SaaS Criteria ranks in the same categories.
Deskpro FAQ
- What is Deskpro?
- Deskpro is a help desk platform offering ticketing, live chat, and a knowledge base to help teams manage customer support requests across multiple channels including email, phone, and social media. It provides tools for organizing tickets, automating routine workflows, and building self-service content for customers. Deskpro can be deployed as a cloud-hosted service or self-hosted on a company's own servers, which may appeal to organizations with specific data control or compliance requirements. It suits customer support and IT service teams of varying sizes.
- Where does Deskpro rank on SaaS Criteria?
- Deskpro is ranked #3 of 6 in Help Desk.
- Who is Deskpro for?
- It is aimed at customer support and it service teams. Listed capabilities: Multi-channel ticketing, Live chat support, Self-service knowledge base. Free trial.
- What are the alternatives to Deskpro?
- SaaS Criteria ranks Vivantio, TeamSupport, Kayako, Salesforce Data Cloud, SysAid in the same categories as Deskpro.
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