Vivantio
vivantio.com
Best for Mid-sized to enterprise IT and multi-department service teamsFree trial
Vivantio is a service management platform offering help desk and ITSM capabilities, including ticketing, incident, problem, and change management. It supports configurable workflows, an asset/configuration management database, SLA tracking, and a self-service portal with knowledge base. The platform is designed to extend beyond IT to other departments such as HR, facilities, or customer support, allowing organizations to manage multiple service teams within one system. It suits mid-sized to larger organizations seeking a flexible, customizable help desk solution for both internal and external service operations.
- Incident and change management
- Configuration management database
- Self-service portal and knowledge base
Where Vivantio ranks on SaaS Criteria
Vivantio appears in one ranking on SaaS Criteria.
| Rank | Ranking | Link |
|---|---|---|
| 1/6 | Best Help Desk SoftwareHelp Desk | See entry → |
Alternatives to Vivantio
Products SaaS Criteria ranks in the same categories.
Vivantio FAQ
- What is Vivantio?
- Vivantio is a service management platform offering help desk and ITSM capabilities, including ticketing, incident, problem, and change management. It supports configurable workflows, an asset/configuration management database, SLA tracking, and a self-service portal with knowledge base. The platform is designed to extend beyond IT to other departments such as HR, facilities, or customer support, allowing organizations to manage multiple service teams within one system. It suits mid-sized to larger organizations seeking a flexible, customizable help desk solution for both internal and external service operations.
- Where does Vivantio rank on SaaS Criteria?
- Vivantio is ranked #1 of 6 in Help Desk.
- Who is Vivantio for?
- It is aimed at mid-sized to enterprise it and multi-department service teams. Listed capabilities: Incident and change management, Configuration management database, Self-service portal and knowledge base. Free trial.
- What are the alternatives to Vivantio?
- SaaS Criteria ranks TeamSupport, Deskpro, Kayako, Salesforce Data Cloud, SysAid in the same categories as Vivantio.
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