Help Scout
helpscout.com
Best for Small to mid-sized customer support teamsFree trial
Help Scout is a customer communication platform that combines a shared email inbox with a live chat and messaging widget called Beacon. Teams can use it to manage support conversations across email, chat, and a self-service knowledge base from a single interface. Beacon can be embedded on websites to offer live chat, display help articles, and route conversations to support staff. Help Scout also includes reporting, workflows, and integrations with common business tools. It is aimed at customer support and success teams at small to mid-sized companies.
- Shared inbox
- Live chat widget
- Knowledge base integration
Where Help Scout ranks on SaaS Criteria
Help Scout appears in one ranking on SaaS Criteria.
| Rank | Ranking | Link |
|---|---|---|
| 6/6 | Best Live Chat SoftwareLive Chat | See entry → |
Alternatives to Help Scout
Products SaaS Criteria ranks in the same categories.
Help Scout FAQ
- What is Help Scout?
- Help Scout is a customer communication platform that combines a shared email inbox with a live chat and messaging widget called Beacon. Teams can use it to manage support conversations across email, chat, and a self-service knowledge base from a single interface. Beacon can be embedded on websites to offer live chat, display help articles, and route conversations to support staff. Help Scout also includes reporting, workflows, and integrations with common business tools. It is aimed at customer support and success teams at small to mid-sized companies.
- Where does Help Scout rank on SaaS Criteria?
- Help Scout is ranked #6 of 6 in Live Chat.
- Who is Help Scout for?
- It is aimed at small to mid-sized customer support teams. Listed capabilities: Shared inbox, Live chat widget, Knowledge base integration. Free trial.
- What are the alternatives to Help Scout?
- SaaS Criteria ranks Tidio, Chatra, Olark, LiveAgent, Drift in the same categories as Help Scout.
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