LiveAgent
liveagent.com
Best for Small and mid-sized customer support teamsFree trial
LiveAgent is a customer support platform that combines live chat with a shared inbox, ticketing, and call center features. It consolidates messages from email, chat, social media, and phone into a single dashboard, allowing support agents to manage conversations across channels without switching tools. The live chat widget includes proactive chat invitations, real-time typing view, and chat routing options. LiveAgent also provides a knowledge base builder and reporting tools. It is generally suited to customer service teams at small and mid-sized businesses looking to unify multiple communication channels in one help desk system.
- Multi-channel shared inbox
- Live chat with proactive invites
- Built-in call center
Where LiveAgent ranks on SaaS Criteria
LiveAgent appears in one ranking on SaaS Criteria.
| Rank | Ranking | Link |
|---|---|---|
| 4/6 | Best Live Chat SoftwareLive Chat | See entry → |
Alternatives to LiveAgent
Products SaaS Criteria ranks in the same categories.
LiveAgent FAQ
- What is LiveAgent?
- LiveAgent is a customer support platform that combines live chat with a shared inbox, ticketing, and call center features. It consolidates messages from email, chat, social media, and phone into a single dashboard, allowing support agents to manage conversations across channels without switching tools. The live chat widget includes proactive chat invitations, real-time typing view, and chat routing options. LiveAgent also provides a knowledge base builder and reporting tools. It is generally suited to customer service teams at small and mid-sized businesses looking to unify multiple communication channels in one help desk system.
- Where does LiveAgent rank on SaaS Criteria?
- LiveAgent is ranked #4 of 6 in Live Chat.
- Who is LiveAgent for?
- It is aimed at small and mid-sized customer support teams. Listed capabilities: Multi-channel shared inbox, Live chat with proactive invites, Built-in call center. Free trial.
- What are the alternatives to LiveAgent?
- SaaS Criteria ranks Tidio, Chatra, Olark, Drift, Help Scout in the same categories as LiveAgent.
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